Your phone system, inside your CRM.
Built-in softphone, call recording, smart routing, and per-brand numbers. Replace your phone provider, your call center software, and your second tab — all at once.
| When | From | To | Customer | Duration | Recording | |
|---|---|---|---|---|---|---|
| Today 1:42 PM | (818) 555-0144 | (323) 555-0102 | M. Alvarez | 4m 12s | 0:00 | |
| Today 12:55 PM | (323) 555-0102 | (310) 555-0188 | T. Patel | 1m 47s | 0:00 | |
| Today 12:31 PM | (310) 555-7621 | (323) 555-0102 | Unknown | — | — | |
| Today 11:18 AM | (626) 555-0119 | (323) 555-0102 | S. Greene | 2m 03s | 0:00 | |
| Today 10:02 AM | (818) 555-0231 | (323) 555-0102 | R. Cohen | 7m 55s | 0:00 |
Four things every call-heavy team needs.
Built-in. No add-on app, no separate phone bill, no provisioning headache.
Click to dial
Every customer name is callable. Softphone pops out, call rings on your browser or your cell.
Auto recording
Both legs mixed into one stereo file. Replays attached to the customer card automatically.
Smart routing
Round-robin, linear hunt, business-hours, per-brand DIDs — choose once, done.
Multi-brand DIDs
Run several brands from one CRM. Each phone number greets callers with the right brand name.
Pick a strategy. Change it anytime.
Three strategies cover every team shape, from one person at a desk to ten dispatchers sharing a queue. Per-user ring duration lets you fine-tune how long each person rings before the next takes over.
- Ring everyoneParallel ring — every available teammate's softphone (and optional cell) rings at once. First to answer wins.
- Round-robinCycle through users one at a time. Skips users whose softphone has been idle for >90s so closed tabs don't absorb calls.
- Linear huntEvery call starts at the top of the list. Walks down on no-answer. Perfect when one person is the primary responder.
Every call, replayable. Attached to the customer.
One toggle to enable. Both legs of the call mix into one stereo recording, the file is matched to the customer automatically, and you can play it back in-place on the calls list or the customer detail page.
- Stereo mix — caller on left, dispatcher on right
- Linked to the customer card by phone-number match
- Optional auto-disclosure prompt for two-party consent states
- Streamed playback — no audio downloads needed
| When | From | To | Customer | Duration | Recording | |
|---|---|---|---|---|---|---|
| Today 1:42 PM | (818) 555-0144 | (323) 555-0102 | M. Alvarez | 4m 12s | 0:00 | |
| Today 12:55 PM | (323) 555-0102 | (310) 555-0188 | T. Patel | 1m 47s | 0:00 | |
| Today 12:31 PM | (310) 555-7621 | (323) 555-0102 | Unknown | — | — | |
| Today 11:18 AM | (626) 555-0119 | (323) 555-0102 | S. Greene | 2m 03s | 0:00 | |
| Today 10:02 AM | (818) 555-0231 | (323) 555-0102 | R. Cohen | 7m 55s | 0:00 |
Pops out from any page. No app to install.
The softphone lives in a corner dock available on every page. Click to dial, accept incoming calls without leaving the job you're looking at, transfer to a teammate in one tap.
- Browser-only (or cell forward, or both)
- Multi-tab safe — only one tab holds the call
- Auto-recovers if your laptop sleeps
- Hold, mute, transfer, and warm hand-off
Ready to take the call?
Start a 14-day free trial. Configure your phone number, pick a routing strategy, and you're taking calls inside DispatchIO in under 10 minutes.